Shopping Policy

Thank you for choosing Zama Home Store. We are committed to delivering your luxury furniture safely and efficiently across Pakistan.

1. Special Offer: Free Delivery in Karachi

We are proud to offer FREE SHIPPING on all orders within Karachi. No matter the size of the furniture—whether it’s a delicate Wavy Mirror or a complete Bedroom Set—if you are located in Karachi, the delivery is on us!

2. Delivery Timelines

Since we manufacture our furniture in-house to ensure premium quality:

• Karachi Orders: Delivered within 3 to 5 business days.

• Nationwide Orders (Lahore, Islamabad, etc.): Delivered within 7 to 10 business days.

• Custom Made-to-Order Pieces: May take 14 to 21 business days for manufacturing and delivery.

3. Nationwide Shipping (Outside Karachi)

For customers outside Karachi, shipping charges are calculated at checkout based on the weight and dimensions of the product. We use specialized furniture logistics to ensure your items reach you in perfect condition.

4. Safe Packaging & Handling

We take extra precautions for nationwide shipping. All fragile items, especially our mirrors and glass-top tables, are packed using:

• Multi-layer bubble wrap.

• Thick corrugated sheets.

• Wooden Crating (for out-of-city orders) to ensure maximum safety during transit.

5. Receiving Your Order

Please inspect your furniture at the time of delivery. If you notice any damage during transit:

• Take photos and a short video of the damage.

• Contact us immediately via WhatsApp at +92 330 7055527.

• We will arrange for a repair or replacement as per our policy.

6. Assembly Services

• Within Karachi: Professional assembly is provided Free of Cost for large items like beds and wardrobes.

• Outside Karachi: Items are shipped in secure, easy-to-assemble packaging.