Return & Exchange Policy

At Zama Home Store, we take great pride in our craftsmanship and quality. We want you to love every piece you buy from us. If you are not entirely satisfied with your purchase, we are here to help.

1. 25-Day Money Back Guarantee

We offer a 25-day return window from the date of delivery. If you change your mind or are not satisfied with the product, you can initiate a return or exchange within this period.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, please ensure that:

  • The item is in its original condition and has not been used or damaged.

  • The item is in its original packaging.

  • You have the original receipt or proof of purchase.

  • The request is made within 25 days of receiving the order.

3. Non-Returnable Items

Please note that certain items cannot be returned:

  • Customized Orders: Furniture made to specific size, color, or fabric requirements (unless there is a manufacturing defect).

  • Sale Items: Items purchased during a "Clearance" or "Final Sale" event.

4. Damaged or Defective Items

We use premium materials like MDF Lasni and Molty Foam to ensure durability. However, if your item arrives damaged during transit:

  • Please inspect the furniture at the time of delivery.

  • Report the damage to the delivery team immediately or contact us via WhatsApp (+92 330 7055527) within 24 hours.

  • We will provide a free replacement or repair for any manufacturing defects or transit damage reported within this timeframe.

5. Return Shipping & Restocking

  • Change of Mind: If you are returning an item due to a change of mind, the customer is responsible for the return shipping costs.

  • Pickup Service: In certain cities like Karachi, we may offer a pickup service for a nominal fee to ensure the furniture is transported back safely.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the status:

  • Approval: If approved, your refund will be processed via Bank Transfer or the original payment method.

  • Timeline: Please allow 7-10 business days for the refund to reflect in your account after the item reaches our warehouse.

7. How to Initiate a Return

To start a return or exchange, simply contact our support team:

  • WhatsApp: +92 330 7055527

  • Email: [Insert Support Email]

  • Mention: Your Order Number and the reason for the return.